Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Renimate ("the Company", "the Service", "we", "us", or "our"), an AI-powered video generation platform.

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must not use the Service.

1. Definitions

• "Content" means any text, images, screenshots, screen recordings, logos, brand assets, data files, prompts, or other material you upload to or input into the Service.
• "Generated Output" means any video, motion graphic, animation, or other media produced by the Service using your Content and prompts.
• "Credits" means the virtual currency used to access billable features of the Service, including video generation, chat refinement, and export.
• "Account" means your registered user account with the Service.
• "Subscription" means a recurring paid plan providing a periodic allotment of Credits and access to tier-specific features.
• "AI Models" means the artificial intelligence models, algorithms, and neural networks used by the Service to generate video content.

2. The Service

2.1 Description

Renimate is a cloud-based AI video generation platform that enables users to create marketing videos, product demos, motion graphics, and animated data visualizations for SaaS products, web applications, and mobile apps. The Service operates through a chat-based interface — users describe their desired video outcomes in natural language, and our AI generates motion graphics accordingly.

2.2 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, upgrades, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime. The Service is provided without any service level agreement ("SLA") unless separately agreed in writing.

2.3 Beta and Experimental Features

We may offer beta, preview, or experimental features that are still under development. These features are provided "as is" without any warranty, may be unstable, and may be discontinued or materially changed at any time without notice. Your use of beta features is at your own risk, and we assume no liability for any issues arising from them.

2.4 Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent and warrant that you meet this requirement. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" in these Terms shall refer to both you individually and the entity you represent.

4. Accounts

4.1 Registration

To access the Service, you must create an account using our third-party authentication provider. You must provide accurate, current, and complete information during registration and keep your account information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@renimate.com of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Sharing

Account credentials are personal and may not be shared with or transferred to any other person. Each individual user must have their own account. We reserve the right to terminate accounts that are found to be shared in violation of this provision.

5. Credit-Based Billing

5.1 Plans and Credits

The Service uses a credit-based billing system. Credits are consumed when you generate videos, send chat refinement messages, or export finished videos. Credit costs and plan tiers (Free, Starter, Regular, Pro) are displayed on our pricing page and may be updated from time to time with reasonable notice.

5.2 Free Tier

New accounts receive a one-time grant of free credits. Once exhausted, you must subscribe to a paid plan or purchase a credit pack to continue using the billable features of the Service. The free tier is limited to certain features and lower export resolutions as described on the pricing page.

5.3 Subscriptions

Paid subscriptions are managed through our third-party billing partner. Subscriptions renew automatically at the beginning of each billing cycle unless cancelled. You may cancel at any time through the customer portal; your plan remains active until the end of the current billing period.

5.4 Credit Expiration and Rollover

Credits allocated through monthly subscriptions do not roll over to the next billing cycle. Unused credits expire at the end of each billing period and are replaced by the new allocation. Credits purchased through one-time credit packs do not expire while your account remains active.

5.5 Failed Payments

If a payment fails, we may retry the charge according to standard billing practices. If payment remains unsuccessful after reasonable retry attempts, we may downgrade your account to the free tier, which may result in loss of access to paid features and reduction of your credit balance.

5.6 Price Changes

We reserve the right to change our pricing at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following at least 30 days' notice. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5.7 Refunds

Credits are non-refundable except where required by applicable law. If a video generation fails due to a confirmed system error on our end, the credits reserved for that operation will be automatically refunded to your balance. We do not provide refunds for dissatisfaction with AI-generated output quality, as results may vary based on prompt complexity and input content. Subscription fees are non-refundable for partial billing periods.

5.8 Taxes

All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.

6. Your Content

6.1 Ownership

You retain all ownership rights to Content you upload to the Service (screenshots, screen recordings, logos, brand assets, data files). You also own the Generated Outputs created from your inputs, subject to Section 6.3 and 6.4.

6.2 License to Us

By uploading Content, you grant us a limited, non-exclusive, royalty-free, worldwide license to process, store, reproduce, and transform your Content solely for the purpose of providing and improving the Service. This license terminates when you delete your Content or your account, subject to our data retention schedule described in our Privacy Policy. We do not use your Content to train AI models or for any purpose other than delivering the Service to you.

6.3 AI-Generated Content Disclaimers

Generated Outputs are created using AI models and may contain imperfections, inaccuracies, or artifacts. While you own the Generated Outputs, you acknowledge and agree that:

• We make no guarantees regarding the originality, accuracy, or quality of Generated Outputs
• We make no representations that Generated Outputs will not infringe intellectual property rights of third parties
• You are solely responsible for reviewing all Generated Outputs before publication, distribution, or commercial use
• AI-generated content may be similar to outputs generated for other users who provide similar inputs
• We do not claim ownership of Generated Outputs, but you acknowledge that the underlying AI technology and its methods remain our intellectual property

6.4 Content Representations and Warranties

By uploading Content, you represent and warrant that: (a) you own the Content or have the necessary rights, licenses, and permissions to use it and to grant the license described in Section 6.2; (b) use of the Content does not violate any third-party rights, including intellectual property rights; and (c) the Content does not contain any viruses, malware, or other harmful code.

6.5 Data Backup

You are solely responsible for maintaining backup copies of your Content. While we implement reasonable data protection measures, we are not liable for any loss, corruption, or destruction of your Content or Generated Outputs. We strongly recommend that you download and back up your generated videos in a timely manner.

7. Acceptable Use

You agree not to use the Service to:

• Generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Create deepfakes, misleading content, or synthetic media intended to deceive, manipulate, defraud, or impersonate any person
• Generate content depicting child exploitation, non-consensual intimate imagery, or content promoting violence
• Infringe on any patent, trademark, trade secret, copyright, or other proprietary right of any party
• Attempt to reverse engineer, decompile, disassemble, or extract the AI models, algorithms, source code, or training data used by the Service
• Interfere with or disrupt the Service infrastructure, including API abuse, automated scraping, bot access, or excessive request volumes
• Circumvent, disable, or otherwise interfere with any security, rate-limiting, or access control features of the Service
• Resell, redistribute, sublicense, or white-label the Service or Generated Outputs as a competing service without our prior written consent
• Use the Service for generating spam, phishing content, or other unsolicited bulk communications
• Use the Service in any manner that violates applicable local, state, national, or international law or regulation

We reserve the right to investigate and take appropriate action, including suspending or permanently terminating accounts that violate these restrictions, without prior notice and without refund of any unused Credits.

8. Intellectual Property

8.1 Our Property

The Service, including its user interface design, source code, AI models, algorithms, training data, documentation, APIs, and branding (including the RENIMATE name, logo, and trade dress), is the exclusive intellectual property of Renimate and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service itself, except the limited, non-exclusive, non-transferable, revocable right to use it as described herein.

8.2 Feedback

If you provide us with suggestions, ideas, feedback, or other information regarding the Service ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Service without any obligation or compensation to you.

8.3 DMCA and Copyright Complaints

We respect the intellectual property rights of others. If you believe that your copyrighted work has been used in connection with our Service in a way that constitutes copyright infringement, please send a notice to support@renimate.com containing: (a) a description of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that the information is accurate and you are the copyright owner or authorized to act on behalf of the owner.

9. Third-Party Services

The Service integrates with third-party services including Clerk (authentication), Polar (billing), Vercel (hosting and analytics), Neon (database), Inngest (background processing), and various AI model providers. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services, and any interactions you have with such services are between you and the third-party provider.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

11. Confidentiality

We treat your Content, prompts, and Generated Outputs as confidential. We will not disclose your Content to third parties except: (a) as necessary to provide the Service (e.g., processing by AI model providers); (b) with your consent; (c) as required by law, regulation, or legal process; or (d) to protect the rights, safety, or property of Renimate, our users, or the public.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

THIS INCLUDES, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, OR SATISFACTORY; OR (C) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT AI-GENERATED OUTPUTS MAY CONTAIN INACCURACIES, BIASES, OR INTELLECTUAL PROPERTY CONFLICTS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING ALL GENERATED CONTENT BEFORE PUBLICATION, DISTRIBUTION, OR ANY COMMERCIAL USE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RENIMATE, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES, BUT IS NOT LIMITED TO, LOSS OF PROFITS, REVENUE, OR DATA, LOSS OF BUSINESS OPPORTUNITIES, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

THIS LIMITATION APPLIES WHETHER THE LIABILITY IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF RENIMATE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU ACTUALLY PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (US$100.00).

14. Indemnification

You agree to indemnify, defend, and hold harmless Renimate and its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) your use or misuse of the Service; (b) your Content; (c) your Generated Outputs and any use thereof; (d) your violation of these Terms; (e) your violation of any applicable law or regulation; or (f) your infringement of any third-party rights, including intellectual property rights.

15. Account Suspension and Termination

15.1 Termination by You

You may terminate your account at any time by contacting us at support@renimate.com or through your account settings. Upon termination, any active subscriptions will not be renewed, and your access will continue until the end of the current billing period.

15.2 Suspension and Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) violation of these Terms or our Acceptable Use policy; (b) suspected fraudulent, abusive, or illegal activity; (c) non-payment of subscription fees; (d) extended periods of inactivity; or (e) a request by law enforcement or a government authority.

15.3 Effect of Termination

Upon termination: (a) your right to use the Service ceases immediately; (b) any unused Credits are forfeited and are non-refundable; (c) we may delete your account data, Content, and Generated Outputs after a reasonable retention period (typically 30 days) unless prohibited by law or required for legal compliance; and (d) sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6.2, 8, 12–14, 16, and 18–22.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at support@renimate.com. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within this period, either party may proceed with formal dispute resolution.

16.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered in Bengaluru, India, in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties. The language of the arbitration shall be English. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND RENIMATE AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST RENIMATE.

16.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the infringement of intellectual property rights, breach of confidentiality obligations, or other imminent harm.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Subject to the arbitration provisions in Section 16, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any matters not subject to arbitration.

18. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet disturbances, cyberattacks, or failures of third-party service providers. A party affected by a force majeure event shall promptly notify the other party and use reasonable efforts to mitigate its impact.

19. Export Controls

You agree to comply with all applicable export control and trade sanctions laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions, and that you are not on any restricted party list.

20. Electronic Communications

By creating an account, you consent to receive electronic communications from us (e.g., email, in-app notices). You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

21. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by: (a) posting the revised Terms on the Service with an updated effective date; and (b) sending an email notification to the address associated with your account for significant changes. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you disagree with any changes, you must stop using the Service and terminate your account.

22. General Provisions

22.1 Entire Agreement

These Terms, together with the Privacy Policy and any additional terms you agree to when using specific features of the Service, constitute the entire agreement between you and Renimate regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

22.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

22.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Renimate.

22.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.

22.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. No person or entity other than you and Renimate shall have the right to enforce any provision of these Terms.

23. Contact

If you have questions, concerns, or complaints about these Terms, please contact us at:

• General legal inquiries: support@renimate.com
• Account and billing support: support@renimate.com
• Security concerns: support@renimate.com
• Copyright complaints: support@renimate.com